Skills Report

Track skill by role to understand strength and weaknesses of your teams, as well as upskill, and plan hiring around any gaps.

Click to View Video Tutorial

The Skills Report presents a heatmap illustrating team Members' Skill proficiencies, ranked on a scale from 1 to 5. This visualization highlights both strengths and areas for improvement. Use the Skills Report to identify Skill gaps, plan hiring, and target training for your team.

The report includes Members assigned to the selected Non-Default Roles, regardless of their Default Role. However, individuals who hold only a Default Role and are not associated with any selected Non-Default Roles are excluded from the report.

Add or Edit Skills

Only Admins can add or edit Skills and this will be done on the Organization Settings > Member > Skills page. There are 2 ways to go to that page from Skills Report.

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If permission to add or edit skills is not granted, the buttons will be disabled.

Case 1:

Click the three-dot on the report header. Click Add Skills or Edit Skills to go to Organization Settings > Member > Skills

Case 2:

Click the three-dot on a skill, then select Edit Standard Skills.

Select a Role to View

Use the dropdown menu in the top left corner to select a role and view the heatmap for that role.

Members assigned to this Role will be displayed. The heatmap illustrates Members' proficiency levels across various Skills, ranked from 1 (lowest) to 5 (highest).

Edit Member Skill Proficiency/Goals

  1. Click the center of a heatmap cell to edit a Member's proficiency level.

  2. Click the top-right corner of a cell to set a goal for a Skill. If a goal has already been set, it will be displayed in the top-right corner.

Add Members to a Role

  1. Click "+Member" at the top of the Skills Report.

  2. Select the Member to add. To simplify the search, enter the Member's name in the search bar.

  3. A confirmation modal will appear—click Confirm to proceed.

Add Skills to a Role

  1. Click "+Skills" at the bottom of the chart.

  2. Select the Skill to add. To simplify the search, enter the Skill's name in the search bar. Clicking Edit Standard Skills redirects to Organization Settings > Member > Skills page.

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    Access to this page is limited to Admins.
  3. A confirmation modal will appear—click Add to proceed.

Remove a skill from the Role

  1. To remove a Skill from a Role, click the three-dot menu next to the Skill and select Remove Skill from Role.

  2. A confirmation modal will appear—click Remove to proceed.

Proficiency Pie Charts

Pie charts on the right display overall proficiency rankings for each Skill, while charts at the bottom show rankings by staff Member.

  • Click Proficiency on the right to sort Skills in ascending or descending order.

  • Click Proficiency & Goal at the bottom to sort Members in ascending or descending order.

Sort by Skill Name or Proficiency

Sort the heatmap by overall Member proficiency, Skill proficiency, a specific Member's Skill levels, or a specific Role's Skill levels by clicking the relevant options.

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