In some cases, it may be necessary to whitelist certain domains, IP addresses, or processes in your firewall or other security software to ensure the optimal performance of our SaaS application. Whitelisting tells your security systems to allow incoming traffic from our application and is essential for preventing interruptions in service.
DNS Filtering
Your team's access to the page api.prod.prod.us-east-1.mosaicapp.com may be being blocked by a DNS filter.
IP Address Whitelisting
Our application uses the following IP addresses for delivering its services. Please whitelist these in your firewall or security software:
52.202.82.74Domain Whitelisting
We also recommend whitelisting the following domains. Some features of our application may not work correctly without access to these:
# Mosaic
mosaicapp.com
projects.mosaicapp.com
login.mosaicapp.com
auth.prod.prod.us-east-1.mosaicapp.com
galaxy.prod.us-east-1.mosaicapp.com
integration-server.prod.prod.us-east-1.mosaicapp.com
api.prod.prod.us-east-1.mosaicapp.com
# Third-Party Library
code.jquery.com
cdn.jsdelivr.net
# Feature Flags
auth.split.io
events.split.io
sdk.split.io
streaming.split.io
# Fonts
fonts.googleapis.com
fonts.gstatic.com
# Chat / Help
*.algolia.net
api.appcues.net
app.arcade.software
embedwistia-a.akamaihd.net
*.gleap.io
wss://ws.gleap.io
*.litix.io
player.vimeo.com
res.cloudinary.com
twemoji.maxcdn.com
*.wistia.com
*.wistia.net
https://www.gravatar.com
# CSV Import
app.osmos.io
mosaic-bak-uploader.s3.amazonaws.com
mosaic-prod-gov-csv.s3-us-gov-west-1.amazonaws.com
party-csv.s3.amazonaws.com
# Monitoring
analytics.google.com
*.ap3prod.com
api-js.mixpanel.com
*.autopilotapp.com
browser.sentry-cdn.com
c.bing.com
cdn.lr-in.com
cdn3l.ink
cdn4.mxpnl.com
cdnau.net
*.clarity.ms
*.google-analytics.com
o239722.ingest.sentry.ioTenant-Specific Domains
For customers using Mosaic Tenant services, the structure of the domains differs from the default production domains. Ensure the appropriate tenant domains are whitelisted for proper functionality.
Default Production Domains
api.prod.prod.us-east-1.mosaicapp.com
integration-server.prod.prod.us-east-1.mosaicapp.comTenant-Specific Domains
api.[Tenant Name].prod.us-east-1.mosaicapp.com
integration-server.[Tenant Name].prod.us-east-1.mosaicapp.comEmail Server Whitelisting
If our application sends email notifications or has email-based features, ensure these email servers are whitelisted to avoid messages being treated as spam:
no-reply@login.mosaicapp.com
donotreply@prod.mosaicapp.comWhitelisting Process
The exact steps to whitelist our IP addresses, domains, and email servers will depend on your specific network setup and the security software you use. We recommend contacting your IT department or service provider if you are not familiar with this process.
Troubleshooting
If you experience any issues after whitelisting the required addresses, domains, and ports, please contact our support team at support@mosaicapp.com