In some cases, it may be necessary to whitelist certain domains, IP addresses, or processes in your firewall or other security software to ensure the optimal performance of our SaaS application. Whitelisting tells your security systems to allow incoming traffic from our application and is essential for preventing interruptions in service.
DNS Filter
Your team's access to the page prod.api.us-east-1.prod.mosaicapp.com may be being blocked by a DNS filter.
IP Address Whitelisting
Our application uses the following IP addresses for delivering its services. Please whitelist these in your firewall or security software:
52.202.82.74Domain Whitelisting
We also recommend whitelisting the following domains. Some features of our application may not work correctly without access to these:
# Mosaic
mosaicapp.com
projects.mosaicapp.com
login.mosaicapp.com
auth.us-east-1.prod.mosaicapp.com
galaxy.us-east-1.prod.mosaicapp.com
integration-server.us-east-1.prod.mosaicapp.com
prod.api.us-east-1.prod.mosaicapp.com
# Third-Party Library
code.jquery.com
# Feature Flags
auth.split.io
events.split.io
sdk.split.io
streaming.split.io
# Fonts
fonts.googleapis.com
fonts.gstatic.com
p.typekit.net
pro.fontawesome.com
use.typekit.net
# Chat / Help
algolia.net
api.appcues.net
apihub.document360.io
app.arcade.software
cdn.document360.io
cdn.jsdelivr.net
doc360-dev-cdn.azureedge.net
embedwistia-a.akamaihd.net
gleap.io
litix.io
player.vimeo.com
res.cloudinary.com
twemoji.maxcdn.com
wistia.com
wistia.net
# CSV Import
app.osmos.io
mosaic-bak-uploader.s3.amazonaws.com
mosaic-prod-gov-csv.s3-us-gov-west-1.amazonaws.com
party-csv.s3.amazonaws.com
# Monitoring
analytics.google.com
ap3prod.com
api-js.mixpanel.com
autopilotapp.com
browser.sentry-cdn.com
c.bing.com
cdn.lr-in.com
cdn3l.ink
cdn4.mxpnl.com
cdnau.net
clarity.ms
google-analytics.com
googletagmanager.com
js-agent.newrelic.com
nr-data.net
o239722.ingest.sentry.io
ortto.appEmail Server Whitelisting
If our application sends email notifications or has email-based features, ensure these email servers are whitelisted to avoid messages being treated as spam:
no-reply@login.mosaicapp.com
donotreply@prod.mosaicapp.comWhitelisting Process
The exact steps to whitelist our IP addresses, domains, and email servers will depend on your specific network setup and the security software you use. We recommend contacting your IT department or service provider if you are not familiar with this process.
Important Note: The IP addresses and domains needed for our service can change due to updates and improvements in our system. Please check this section regularly for the most up-to-date information.
Troubleshooting
If you experience any issues after whitelisting the required addresses, domains, and ports, please contact our support team at support@mosaicapp.com