The help toolkit lives in the bottom right corner of every page. What it shows adapts to the space you're in, so the tutorials and articles you get are always relevant to what's on your screen.
The Help Center is located at the bottom right of the page.
↗ Arrow Icon – How-To Tutorials
Find step-by-step how-to tutorials for the space you are currently in
▶ Play Button – Watch a Help Video of This Space
Find a short video tour of the current space you are in
📄 Document Icon – Read Help Docs for This Space
Opens a support article related to the active section. For instance, if in the Home space, the article will focus on its key features and usage.
💬 Message Icon – Chat with Support
A chat window to message our Support Team directly
⋯ Three Dot Icon – Contact us, Roadmap, and More
Provides access to everything else - contact details, learning resources, product roadmap and release notes - and more
Get help
Contact Support — send a message to the support team. Attach files with the paperclip icon.
Report an Issue — send a problem straight to the development team. You can mark up a screenshot or record a video of what happened, which is the fastest way for us to reproduce it.
Platform Status — real-time operational status, so you can tell whether the problem is Mosaic or your connection. Also at status.mosaicapp.com.
Learn
Video Tutorials — the full video library: tutorials, walkthroughs, and visual guides.
Planning Best Practices — how to run an effective resource planning meeting using Workload and Planner.
Mosaic Glossary & Icon Library — key terms and a visual guide to every icon in the product.
Help Center — opens the full article library, where you can browse or search.
Mosaic Answers Your Questions — how Mosaic addresses resource planning, project management, financial tracking, team insights, forecasting, and hiring.
All Features — the complete list of what Mosaic does.
What's new and what's next
Recent Releases — the latest features, with documentation on how to use them.
Roadmap — where Mosaic is headed next.
Suggest a Feature — describe something you'd like to see. Select "Request A Feature" as the subject and give as much detail as you can; the team reviews these.
