---
title: "Managing Chello Plans"
description: "How to see which Chello plan each team member is on and move someone to a different plan."
url: https://support.mosaicapp.com/en/articles/776-managing-chello-plans
collection: "Chello"
updated: 2026-11-03
language: en
---

# Managing Chello Plans

How to see which Chello plan each team member is on and move someone to a different plan.

## Overview

The Chello Team-Wide Usage page gives admins a single view of every member's Chello plan and how much of their monthly credit allowance they've used. Changing a member's plan takes just a few clicks, and because Chello runs month to month, there's no long-term commitment tying your organization to a plan.

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## What You See

-   **Month selector.** Arrows next to the month name move between usage periods.
    
-   **Filter Members search.** Narrows the list to a specific member by name.
    
-   **Member list.** Each row shows a member's avatar, name, and email.
    
-   **Plan column.** The member's current plan, shown as a dropdown you can open to change it.
    
-   **Usage column.** A progress bar showing the percentage of the member's monthly credit allowance used. The bar turns red once a member reaches 100%.
    
-   **Cycle reset badge.** Shows how many days remain until usage resets and the date of the next reset.
    

![The Chello Team-Wide Usage screen in Settings shows October 2026 member usage percentages and plan assignments. Visible: Settings, Chello Team-Wide Usage, Chello Assistant, October 2026, Cycle resets in 6 days · November 1, Filter Members.](https://staticfiles.gleap.io/ghelparticle/5qmVSP7DAOdw2oKEzq4hpCW7IfulzSGovfz8HIyNoDZOn3OXyLNvMRMJKwGmLxxTnx4z58Q8E74.png)

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## How To Change a Member's Plan

1.  Select the settings icon in the bottom left corner, then select **Organization Settings**.
    
2.  Under **AI** in the left sidebar, select **Chello**.
    
3.  Find the member you want to update, using the **Filter Members** search if needed.
    
4.  Select the **Plan** dropdown next to their name and choose **Base**, **Pro**, or **Max**.
    
5.  Confirm the change in the dialog that appears. It names the member and the plan they're moving to.
    

![Chello Team-Wide Usage screen for October 2026, with the plan menu open for Patrick Bateman showing Base, Pro, and Max. Visible: Chello Team-Wide Usage, Chello Assistant, October 2026, Filter Members, Cycle resets in 6 days · November 1, MEMBER.](https://staticfiles.gleap.io/ghelparticle/UbtCHJhX1QhCaKzquU2yqXcUQkW2xP9FrPqPRDyaTgk73DT1KPwCVOq2YmCtYSHLBpzMlih7UrO.png)

> **Info:** _A plan change applies immediately. You can move a member between plans at any point before the next billing cycle to match your team's needs that month._

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## Tips

-   **Check usage before upgrading someone.** The Usage column flags anyone at 100% in red, which is the fastest way to spot who needs more credits.
    
-   **Changes apply right away.** Moving a member to a new plan isn't something you schedule. It takes effect as soon as you confirm it in the dialog.
    

## Related Articles

-   [Chello AI Assistant Overview](#chello-ai-assistant-overview)
    
-   [Chello Capabilities and Limitations](#chello-capabilities-and-limitations)