Before reaching out to someone
Check the spam
Make sure our domain prod.api.us-east-1.prod.mosaicapp.com is not being blocked by a DNS filter. Please check your enabled filters for any restrictions that may be blocking our access to the mentioned page. If you find any such filters, kindly modify them to ensure uninterrupted access. Our team relies heavily on this page to fulfill our responsibilities efficiently.
To assist your IT team in resolving the issue quickly, we have prepared a help center document. It contains a list of all the links that need to be whitelisted to restore seamless access to our services. Please forward this document to your IT team as soon as possible.
If you have any questions or require further assistance, please reach out to your customer success manager.