Multi-Factor Authentication (MFA)

This documentation only applies to Organizations that have Multi-Factor Authentication (MFA) enabled on Mosaic for authentication.

Configuring Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) may be configured in the Authentication tab of Organization Settings. Single Sign-On does not support MFA. SMS MFA is currently available for US and Canadian phone numbers only. Organizations with users outside these countries should use the Authenticator App method.

Using Multi-Factor Authentication (MFA) To Log In

Authenticator App

When you login for the first time after the MFA is turned on, you will be prompted to set up your authenticator, follow the steps below:

1. Go to log in page, enter your email and password on the log in page. Click Log in

   

2. Use the authenticator app on your mobile device to scan the QR code to set it up on your authenticator app. You will see a 6-digit code after you scan it. Enter the verification code into the 6 input boxes below. The verification code will refresh every 30 seconds.

   Click Setup

   

3. You will be taken to Home page

   

From now on, after entering your credentials and click Login button, you will see this page where you can directly enter your verification code.

Click Verify to log in.

SMS

Note: SMS verification is supported for US and Canadian mobile numbers only. If your number is outside the US or Canada, use the Authenticator App option instead, or ask your Admin to enable it.

1. Go to log in page, enter your email and password on the log in page. Click Log in

   

2. Enter your mobile number to receive verification code, and click Setup

   

3. You will receive your first verification code on the number you entered shortly, which you can enter on this page.

   Click Verify to log in.

   

If you're experiencing difficulties logging in and need to request a reset on your Multi-Factor Authentication (MFA), please reach out to your Customer Success Manager for assistance.