---
title: "Why is there a caution or warning at the top of emails from Mosaic?"
description: "Why is there a caution or warning at the top of emails from Mosaic?"
url: https://support.mosaicapp.com/en/articles/170-why-is-there-a-caution-or-warning-at-the-top-of-emails-from-mosaic
collection: "Mosaic FAQs"
updated: 2026-09-24
language: en
---

# Why is there a caution or warning at the top of emails from Mosaic?

Why is there a caution or warning at the top of emails from Mosaic?

If you receive an email from Mosaic with a caution about emails originating from outside of your organization, please check with your IT team to ensure that `prod.mosaicapp.com` is added to your list of allowed domains.

![](https://staticfiles.gleap.io/ghelparticle/0Kk95PBXGS7WPFOztVgt2ZfFspSr1GPlM96XOIqhHVkwHb8yqIOmgL9GiMkSbcbjdSyzHTyfk2d.png)