Why I don't receive invitation email?

Why I don't receive invitation email?

Check spam

It is possible that emails may be directed to your spam folder.

Check for typos in Mosaic Settings

Confirm that the email address entered in the Mosaic Settings is accurate. The invitation email will be sent to the email address you provided on Mosaic, if the email address is incorrect, then you may not receive the email.

Check Organization settings

You must enable the notification email settings in the organization settings page in order to receive invitation emails after submitting the invite form.

This is OFF

This is ON

If you do not wish to turn on the notification email for the organization, after submitting the invitation form and seeing the member in the Organization Settings > Members > All Members tab, you may use the "Resend Invite" button to manually send the email.

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